DISPATCHES & RETURNS

Dispatches

Louison Bobet products are dispatched worldwide.

For greater security, we require a counter-signature for all deliveries, and provide tracking to keep you informed about your order shipment details.

All orders placed on the site are subject to postage and packing charges. Charges are based on destination and package weight.

You can check tracking details at any time by going on line to your account on the louison-bobet.com site

For security reasons, we do not deliver to Post Office Boxes.

If the address provided is outside the European Union, local authorities may require import duties and taxes. It is a legal obligation to declare the full value of contents of all packages dispatched beyond the European Union. They may be subject to import duty levied by the carrier in the name of the customs authorities.

Working days: order preparation and dispatch will be from Monday to Friday from 9a.m. to 11.30 a.m. Please be aware of this when placing orders during the week or at the weekend. The latter can only be prepared and dispatched on the Monday for delivery as from the following Wednesday or Thursday.

Solutions:

La Poste : France (Colissimo or Chronopost)

DHL: Boxtal

Delivery estimate:

France: 1-3 days

Europe: 2-3 days

International: 2-5 days

Returns policy

If when you receive a Louison Bobet equipment you are not completely satisfied, you have 30 days as from date of reception of package to return the product and choose either a refund or an exchange of size - if you're in European Union.

In the case of defective items, Louison Bobet reserves the right to judge whether this due to a manufacturing defect. In such cases the item will be sent back, replaced or refunded.

An item damaged by intensive use will not be considered defective.

A defective item will be exchanged for the same product in the same size within the limits of available stock. If an item is no longer available we will offer another similar item or a refund. If the item has been worn, please launder it before returning it. All unwashed garments or accessories will be returned to you.

In all cases, returned products must be in perfect condition for resale, refolded in the original packaging and where relevant with all accessories included.

To return an item, just fill in the form included with your order, follow the instructions and return the item to us in its original box or packaging. We will contact you by e-mail or phone as soon as we receive the item, to propose either exchange or refund according to your choice.

If you need help, feel free to contact us at contact@louisonbobet.com.

These conditions of return refer to items purchased on-line at our site www.louisonbobet.com

For orders placed outside the European Union, each request for exchange and returns will be treated "à la carte" to find the best solutions.

Enjoy your visit with LOUISON BOBET™

Remonter