ORDERS & PAYMENTS

CREATE AN ACCOUNT

To order from our site you will need to register and create a customer account, accessible from the louisonbobet.com homepage. If you already have a Louison Bobet account but have forgotten your password, you can find it again by clicking on the option “forgot your password?” in “sign in” “account settings.”

ORDER CONFIRMATION

You will receive an e-mail confirming your order. If you have a problem during payment for your order on line or if you aren’t sure whether payment has been authorised, please contact our Customer Services team to ask for help by using he form provided on the CONTACT page.

TO MODIFY OR CANCEL AN ORDER

For all questions concerning an order that you have already placed, please contact our Customer Services on the CONTACT page. Orders already confirmed cannot be modified or cancelled. Please use our free returns service to return any unwanted item for exchange or refund.

ERROS & OMISSIONS

In the case of errors or omissions (including errors in price displays) on the Louison Bobet Internet site www.louisonbobet.com, the company reserves the right to cancel any order before dispatch.

Louison Bobet reserves the right to cancel any order without compensation if the product is no longer available. However, having been informed, customers will be refunded the full amount of the order or for any unavailable item. Every care is taken to see that Louison Bobet product descriptions and specifications are exact. However, colours of items displayed on the site may vary according to your screen model.

PRICES

Prices are in euros. All orders dispatched outside the European Union may be subject to import customs duties. Stock-out and pre-ordered items. It is not possible to order an item that is out of stock or to order future items. However you can be kept informed by e-mail when an item is back in stock and available by simply clicking on “keep me informed” directly from the order module of each product description.

SECURE PAYMENT METHOD

All transactions effected on the louison-bobet.com site are encrypted and protected by certification. Your bankcard details are neither registered by nor visible to our services.

PAYMENT

Louison Bobet accepts payments by cards: CB, VISA, MASTER CARD.

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